SLAs
After-Hours Support SLA
The After-Hours Support SLA extends covered support into evenings, weekends and public holidays, with guaranteed response targets when the standard business day does not fit — keep critical systems supported around the clock.
Billing & what's included
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Billing: Recurring — billed monthly
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Tax: 15% VAT included in all displayed prices. A full VAT invoice is issued on every order.
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VAT invoice provided.
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